Heather Smith

I recently spent two nights in the hospital and was very anxious as I was told I was getting admitted to the Observation Unit to do further testing. Heather helped to alleviate my fears as she offered me reassurance and information during the time I was in her care. As a young nurse, I was impressed with Heather's professionalism and knowledge. Upon my initial assessment she helped to clarify a discrepancy in my medication preventing a medication error from occurring.

She was pleasant and outgoing and kept me updated on all the procedures and results in a caring manner. She did not rush with my care. She shared her feeling that "it is an honor to work for UPMC". Heather consistently demonstrates excellence through her clinical expertise and extraordinary compassionate care.