Jamie Balusek

I wanted to share with you some of the comments I received from a family member regarding the outstanding job Jamie has done.

We received an elderly patient via EMS with a very long medical history with several complications. When the patient arrived in the ED she was accompanied by her daughter who was her primary care giver. Initially, the daughter was rather abrupt and somewhat hostile about her mother's needs. Jamie spoke with the daughter inquiring about her feelings. She asked about what was going on, what could we do to help ease her fear/anxiety/anger. The daughter was not upset with us at all - it was Christmas, her mother was ill and she was unable to manage at home.

Jamie allowed her to vent her feelings and frustrations, and assured the daughter that we were here to care for her mother. She reinforced we were here for whatever she needed and provided the daughter with food and drink. Jamie then took over the care of the patient allowing the daughter to relax.

The patient's daughter asked to speak with me personally (I was the charge nurse) to convey how happy she was with Jamie and her care and understanding the entire situation.

Jamie is outstanding clinically and provides excellent patient care compassionately at all times. I firmly believe this patient's care experience could have become negative had it not been for Jamie taking the time to ease her patient's daughter's anxiety and fear.

Jamie is truly an asset to our team and a credit to nursing.