Denise Gilmore

A very frightened patient came to our department for a treatment that her physician ordered for her post procedure. Her mother actually called, frantic to schedule the appointment because it was overdue. Mom had just been told by her daughter about the problem. An obviously emotional patient arrived to our reception area, looking for someone to talk to about the consequences of postponing this follow up procedure, and the future implications on her health. This was an OB-GYN problem, something the nurses in our department do not frequently encounter. Denise Gilmore got a colleague to cover for her and gracefully escorted our frightened patient into a private area to talk. Her compassion and time in the patient’s hour of need, despite her minimal knowledge of the problem, assisted this patient to relax and prepare for the procedure. The patient asked to speak to me so that she could convey her gratitude to me personally about my colleague. Denise consistently inspires her peers by demonstrating exemplary mentorship, patience and excellent clinical skills. Recently, a UMDNJ student shared his experience shadowing Denise in a letter to the manager of our department:
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