Amy Joyce
July 2019
Amy
Joyce
,
RN
Geriatric Behavioral Health
Novant Health Thomasville Medical Center
Thomasville
,
NC
United States

 

 

 

My wife was a patient at your facility in May of this year. She is on a lot of medications from different doctors and oftentimes it would take me days to get her medication list straight. Amy identified the confusion and frustration that I was experiencing in trying to make sure she was taking the medications she needed. She spent time with me and my wife reviewing the list to make sure it was accurate; she showed much concern and kindness and sacrificed her time to ensure the medications were up-to-date and reconciled in the computer system. She made sure the medication list was perfect in both your medical record system and that of her primary care provider. She exceeded all of our expectations during such a stressful time. She kept us informed, she comforted us, and she taught us about my wife's medications and instructed us on the best practice methods to treat her illness. Amy was always kind and took the time to listen to any concerns our family had. The care and concern she shows to her patients are remarkable.