Cynthia has clearly established herself as an invaluable member of the SBLHC team. While I could mention multiple occasions of her going above and beyond, there are two examples that really stick out.
Cynthia voluntarily stayed late and missed her grandchild's t-ball game in order to assist a patient with discharge plans. She worked long and hard to ensure that the patient had access to her discharge medications (including obtaining approval for her anticoagulation) and that all home health arrangements were confirmed.
Another time, a patient without insurance was prescribed Linezolid for treatment. Without hesitation, Cynthia went to work. She contacted the drug manufacturer. She was able to successfully arrange for that patient to receive Linezolid (which is extremely expensive) for almost nothing. Her efforts resulted in a vulnerable patient receiving necessary medical care that would have otherwise been impossible.
Cynthia brings professionalism, dedication to duty, and a never quit attitude to all of her interactions with patients. Going above and beyond is her normal and her efforts result in better outcomes for the patients of 2 East. I hold her in the highest regard and feel fortunate to have her as a member of the SBLHC team.