Diana Francis

Diana Francis, RN, BSN

Observation Unit
Mount Sinai Hospital
New York , New York
United States

I received some troubling news in the hospital.  When Diana came into my room and introduced herself I began to cry. Even though Diana was busy she pulled up a seat next to my bed and asked me to share with her what was going on.  She made me feel as though she cared about how I was doing. Such a small act made a great impact on my emotional well-being.

Thank you, Diana, you made a difference and touched my life.