I have had the opportunity to partner with unit management on 4Nin efforts to prevent pressure ulcer as part ofthe AHRQ sponsored project pilot unit. Once training was complete, the projectrelies on relentless persistence with bedside rounds and audits to give stafffeedback and intervene early if we missed an element of prevention. In themidst of staffing crunch, the clinical trainer Erin Campolo didn't let gettingpulled into the numbers stop her from spending an extraordinary amount of timerounding on all of the at risk patients, mentoring her peers, and advocatingfor patients. She has maintained an extraordinary commitment to patient safetywhen she had every reason to complain that the developing process was too time
consuming, but I never heard her complain once despite the fact that it reallywas time consuming and together we figured out ways to make it more efficientso the process could be rolled out to other units in the future. Her manager will tell you that this is typical for Erin.
She exemplifies the Upstate mission,vision, and values. She communicates respectfully and effectively with peersproducing results in improved performance. Perhaps her consistently positiveattitude and effective communication style are evidence of her ongoing pursuitof professional developments. She has attended leadership conferences andupstate development programs to advance her skills since becoming a clinicaltrainer.
On any given day, you can observe nurses in charge, but the differencewith Erin is that she maintains a positive attitude despite overwhelmingcompeting priorities and multitasks effectively to make sure there is alwaystime for quality improvement projects including the time consuming proces! s ofdata collection and feedback to close the loop. She really is extraordinary.
Her patients will tell you that she is kind, caring, compassionate, andpatient. What her patients don't know is that she is thinking about the carethat all ther other patients are receiving, supervising, giving feedback, andadvocating for all of them....but each single patient would never know becauseshe communicates effectively with them so they feel so well care for.
While weexpect all our nurses to provide great care and communicate effectively withothers, Erin goes above and beyond. Her persistance with weekly rounds anddaily supervision of pressure ulcer prevention has contributed to ZERO hospitalacquired pressure ulcers since August. Three months of data confirms thatleadership from frontline extraordinary nurses like Erin can make us allbelieve in Zero harm.
We thank Erin for theextraordinary care and leadership we are so fortunate to have on 4N.