Gladys is an Extraordinary Nurse who works in surgery at Bascom Palmer Eye Institute/University of Miami Hospital and Clinics. She is a nurse recognized as an outstanding role model, who significantly and consistently makes a difference in the lives of patients and co-workers. She is exceptional, very proactive, and always willing to help anyone in need anywhere, not only in her department. She is knowledgeable and resourceful. Gladys has the ability to alleviate fear in her patients prior to surgery and has a very special and gentle approach to her younger patients who are very anxious. Her kindness, grace, and tenderness calm their fears. Her patients remember her by name. She is truly committed to nursing excellence through and through.