James, a very skilled PICC Line Nurse will do whatever it takes to ensure the patient has a successful central line placed. James' patients have already been through extensive therapies, requiring many "sticks" to manage their treatment plan. James, very skilled, keeps the families involved and informed and explains to his patient every step throughout the procedure. James' positive "can do" attitude adds reassurance for the patient after many days and nights in the hospital. James' patients and families are scared, tired, exhausted, concerned, and afraid of what will "be next". James enters the room with a smile which immediately adds comfort for the patient. James has been nominated not only by co-workers but by families and patients who have greater confidence just from James' smile and non-verbal communication. The patients say that "James has saved the day"!