Jane Anderson is an amazing mentor, co-worker, and compassionate nurse. She is always willing to help our ICU team grow professionally by sharing her knowledge and wisdom through all her years of experience. She makes herself available to all the staff on the unit to create an environment of teamwork and respect that leads to better outcomes for her patients.
Jane’s 30 years of service as an ICU nurse at Castle has not changed the excellent and compassionate patient care at the bedside. One situation that stands out to one of her co-workers involved a critically ill patient with a poor prognosis. The family was in a state of shock and wondering if outcomes would be different at a different hospital. Jane spent time with the family, sitting down at eye level with them, and answered any questions the family had. Jane informed the family regarding the patient’s current condition and all the interventions that various physicians have done in order to save their loved one.
Jane also notified all the staff on the unit, nurses, physicians, and respiratory therapists that the family is going through a tough time and to be mindful of their conversations, laughter, and noise. Later that same shift the family made the decision to let the patient be made comfortable for the little time they have left. A few weeks later the family stopped by to thank Jane who made them feel confident in the care of their family member and for talking to them as someone with a human connection. They felt that she connected to the family on an emotional level, sitting down to talk to them face to face instead of talking down to them. Jane gave them a sense of comfort that day and family felt reassured in the decision that was made.