Jule'N is a clinical coordinator on the 4th floor at Hillandale and during her leader rounds she found a patient who was just diagnosed with lung cancer. The patient was devastated and she felt she needed further explanation from the physician. Jule'N went to get the doctor, pulled the family together, and informed the nurse manager, who came and spoke to the patient and worked with North Decatur to get the patient transferred to 4200. The follow through and compassion that she displayed made a challenging time better for the patient. I saw the patient at the oncologist's office getting her first treatment. The patient stated that she "is forever grateful to the team and especially Jule'N for all of her help and follow through.