Karina was in a patient’s room drawing some blood. The guest in the room was having difficulties with paying for her meal she had just ordered from the cafeteria. The guest was obviously getting stressed and embarrassed by this situation. Karina picked up on this stress and just paid for the guest’s meal with her own credit card. When asked by the guest how this was so quickly resolved Karina just said, “it was no big deal and she had been in a similar situation before and was glad to help out”. This act of kindness had a profound impact on the guest as well as the food services employee who felt compelled to recognize Karina. She makes note that Karina is always caring, compassionate and sweet towards all her patients, their guests, and fellow employees.