I was in Ambulatory Surgery on Friday, May 22,2009 for a rather minor procedure.
Unfortunately, there were complications associated with the pre-op procedure that
created pain and hence anxiety for me prior to my surgery. The attending nurse and a
new resident did not understand my concerns, however Katrina heard the discussion
through the curtain, and came in and saved the day! She understood my concerns
about experiencing further pain, and personally saw to it that they were addressed by
the anesthesiologist. She held my hand and assured me that everything was going to
be fine - and it was. I want to thank Katrina for exemplifying the best qualities a nurse
(or any healthcare provider) can possess - relating to, hearing, showing empathy and
compassion for the patient. She could have just walked by and ignored the situation. I
owe her a huge debt of gratitude and want to make sure that you know how truly
special she is.