Kendra built a trusting relationship with a patient and his family while caring for him in SCU 3. The patient transferred to the floor but unfortunately had a life-threatening complication related to his underlying disease requiring ICU level of care. When this event took place, he returned to SCU 3. He reached a point where the best care plan involved focusing on comfort. Kendra made a point of being present for the family during this incredibly difficult time by being here on her days off and providing the necessary emotional support, helping them navigate the difficulties of transitioning from life to death. As difficult as it is to participate in these events, Kendra recognized the privilege bestowed upon her to help the patient’s loved ones.
Kendra repeatedly demonstrates incredible empathy for her patients and their families; assisting them through the most stressful experiences in the ICU.
Kendra recently had a patient who was diagnosed with HIV several years ago but never had the courage to reveal his status to his family. He was admitted to SCU with sepsis and endocarditis. Kendra developed a solid relationship with the patient and his family over several days. She took extra time to talk with him and specifically to explore his concerns about sharing his medical status with his family. She respectfully held his confidence as he disclosed his rationale and fear related to sharing his medical information to his family. Kendra knew that his parents were having a hard time putting together the reason for his multiple medical complications. The patient expressed he wished he had the strength and courage to tell his family, but he continued to struggle. He soon decided that he wanted his family to know, but simply didn't have the strength to tell them. Kendra offered to tell his family for him. He graciously agreed.
When he was extubated, Kendra coordinated a family meeting with the physician. She told the family of the patient's diagnosis as well as his current medical condition. The physician was there to answer any of the family's questions. When the meeting was over, Kendra had his family come to his room. It was then that Kendra stepped out of the room and the patient and his family talked.
Kendra developed a deep therapeutic relationship with this patient and family. This is not an uncommon occurrence in Kendra's practice. She often spends additional time with patients and families supporting them through some of the most difficult situations and decisions they may have to make. She does not shy away from asking the tough questions thus making it easier for patients and families to make informed decisions about their medical care.
Unfortunately, this patient had a serious event and became critically ill. The family asked for Kendra to assist them, however, Kendra was not working on this day. Knowing the relationship that Kendra had formed with this family, she was called simply to be informed of the patient's status and that he may not make it until her next shift.
One hour later, Kendra showed up at the hospital on her day off. The family asked Kendra to come to help them better understand the medical crisis and guide them in their options for care. Kendra supported them in the greatest time of need.
Kendra is one of the most compassionate nurses that I know. She clearly demonstrated the MMC core value of Patient-Centered Care in this case, if fact, she took that pillar to its highest standard.
Thank you, Kendra, for sharing your amazing skills as a superior critical care nurse.
Note: This is Kendra’s 2nd DAISY Award!