Kim is the ACM on the day shift on 6 South. Kim has consistently demonstrated excellent clinical skills, responding in all rapid responses and Code Blues on our unit during her shift. She is a respected resource that the nursing staff relies on during patient crisis. Kim works closely with our LVAD patients. One patient in particular was having difficulty adjusting to the LVAD. Kim took the time to listen to his frustrations demonstrating empathy and compassion. This patient recognized Kim on the Patient Satisfaction Survey sent to his home as the "highlight of his day.” Another patient said his body cream was missing. Kim went to Target and purchased some for him prior to his discharge. Kim is always promoting patient satisfaction and assures the little things such as hot coffee or extra condiments are taken care of. She also goes to the cafeteria to purchase items missing from trays when time is short and the patient is going to therapy.
Kim is always looking at ways to improve patient care with evidence based practices, such as blood sugars and insulins being drawn and given at the right times. She answers lights and takes the extra steps to promote patient satisfaction. Kim listens not only to patients but to staff when they are dealing with difficulties, offering tips and talking to the patients herself. Kim is an advocate for our patients, ensuring they get to therapy on time. She works with the coordinators of therapy so that schedules meet the needs of the patient from a nursing perspective (i.e. patient's tolerance, personal needs prior to attending therapy). Kim recognizes the staff with treats such as candy when they are busy, and tells them how much she appreciates them by giving the treat.