April 2011
Laura
McCallum
,
RN
11LM-Medical Telemetry
Aurora St. Luke's Medical Center of Aurora Health Care Metro, Inc.
Milwaukee
,
WI
United States
Written by a patient:
Demonstrates excellent professional knowledge and skills; along with outstanding interpersonal skills.
Addendum per Patient Care Manager of unit:
This was written by a patient so unhappy on a previous visit that Service Recovery was a challenge. He did not want to return to our hospital. Laura and other staff really won him over.
Demonstrates excellent professional knowledge and skills; along with outstanding interpersonal skills.
Addendum per Patient Care Manager of unit:
This was written by a patient so unhappy on a previous visit that Service Recovery was a challenge. He did not want to return to our hospital. Laura and other staff really won him over.