I am writing to thank Melissa Lord for the great job she did caring for my daughter J and me during my labor on June 13, and the subsequent care at MaineGeneral. This letter is late in coming to you, due to the busy home we've had since her birth, but Melissa has been on my mind every day since, and I wanted to let your know how well she performed.

Immediately after giving birth, I began to suffer from a lot of pain, which turned out to be a hematoma. Melissa was one of the first to mention it as a possibility, and her quick actions and recommendations to the doctor initiated the diagnosis and emergency surgery was performed shortly thereafter.

Also important to us was Melissa's great bedside manner. She was reassuring and comforting to my husband and me in this difficult time. She never appeared stressed or worried, even though she had been working long hours that particular week. Melissa even stayed past her scheduled shift to ensure I was well taken care of! Melissa was constantly by my side, encouraging and assuring both of us. She was attentive and listened to our concerns, undoubtedly saving me some additional pain and discomfort. Melissa is a great example of a caring and competent nurse and a great representative for MaineGeneral. I appreciate her and thank her for her kindness and quality care in a tough time. She is a significant asset to your team, and should be commended for her work.