A patient's mother called and left a voice mail message stating: "I want to honor and acknowledge the care that Robert Heins provided for my son. Recently, my son presented with a headache. I live four hours away and was stressed about my son's condition. I cannot even explain in words how comforting Robert was to me. He kept me updated over the phone and explained every detail. He gave me reassurance that they were doing everything they could to relieve his pain. The impression that Robert left on me was remarkable. He made me have peace and I know my son was in good hands. I am so glad he was there for me and my son."