Samantha Burton

Samantha Burton

Samantha Burton, RN

Telemetry
Broward Health Medical Center
Fort Lauderdale, Florida
United States
Samantha never flinched and was not affected by my rude behavior. It did not even phase her. She was professional and polite throughout the entire process.

The nurse who came into my room to pull my sheath after the Doctor put three stents in my heart was confident and in charge. I was having anxiety and thus a lot of movement since I was coming off the Morphine. I was acting paranoid and anxious. I said some ugly things that were terrible and derogatory right to the face of the nurse pulling my sheath. The things I said were disparaging. The nurse never flinched and was not affected by my rude behavior. It did not even phase her. She was professional and polite throughout the entire process. At one point the nurse asked if I was anxious. She said the doctor had ordered medication to calm me down. She described how it would help me. I was anxious, and they recognized that. I had not eaten, and I was acting rudely.

Through the entire ordeal, she never escalated or retaliated back. She was both professional and kind. The nurse apologized to me that the procedure was taking so long. She offered and bought me a submarine sandwich (Subway). She was being the adult. She was able to diffuse and de-escalate the situation.

I am impressed with the character of Nurse Samantha Burton. Her skills were amazing. This was my third cath procedure. I couldn’t even see where I was punctured when she finished pulling the sheath.  I would like to tell her Thank You.  Samantha deserves this DAISY Award!