An 18-year-old patient had sustained a severe spinal cord injury in a car accident and was going to be in the hospital on the day of her high school graduation. Amanda Rhodes, RN, (Neuro ICU) approached her manager, Catrice Ayscue, and asked if there was any way that they could help get the patient to graduation. from that Catrice engaged the medical staff and WakeMed leadership and a plan was developed with coordination from providers, Neuro ICU, 6C, Case Management, Mobile Critical Care and Legal Affairs.
Andy Edwards (Case Management) contacted Mark Dunn at Mobile Critical Care Services and reserved an ambulance and then contacted the school to ensure accommodations could be made for the patient to attend graduation, participate in the processional and receive a diploma. Meanwhile, Catrice worked with her nurses, as many had volunteered to help transport the patient, who required vital sign monitoring, turning and other assistance.
When the day of graduation arrived, the volunteer ICU nurses and staff from 6C (where the patient was at the time) came in early, on their own time, to help style the patient's hair, do her makeup and put on her cap and gown. Transport picked the patient up at 6:30 am and the team, which included two Neuro ICU nurses, one Mobile Critical Care nurse, and one paramedic, was off to the graduation.
As the nomination form for this team award sums up, "It was a really big deal for the patient to be able to go and she beamed about it when we brought it up. She and her family were grateful and appreciative of the effort it took to coordinate this. The team really demonstrated patient and family-centered care!
Kudos and thank you to everyone who was involved in making this dream come true for this patient.