I was recently a patient in your Kalamazoo hospital and I want to make sure one person, in particular, gets recognized. When I entered the hospital, I was in pretty rough shape and the final outcome was not guaranteed to be a good ending. Through the course of moving through the hospital, I came upon a nurse (Sue B. VIP from EMCU) who in my opinion saved my life.
I had been bleeding for some six hours before I got to the hospital and even though I went through the hands of many, many people, all of whom I’m sure were doing their jobs correctly, I did run into Sue in my room and I could instantly tell she knew what was going on. Through her experience, she made it abundantly clear I needed surgery and I needed that surgery very soon.
In my room, I could hear everyone talking about me (I’m the elephant in the room) and lots of stuff I was hearing was scary. Sue seemed to understand what was going on and communicated that information to me in a matter I could fully understand in my current situation. I felt comfortable with her in the room. In some respects, Sue reminded me of a mother chicken huddling her chicks together to make sure they understood what was going on. I could tell the other staff was listening to her. I could tell the others valued her opinion.
After surgery, I returned to my room and Sue was there. With tears in my eyes, I thanked her for saving my life. She blew it off as a joint decision as to what to do for me. She said everyone in my proximity was on the same page. I told her that might be true but SHE was the instigator. I told her I could hear everyone in the room before they took me to surgery and I know who the instigator was as I held her hand.
Thank you for everything you did for me in my terrible need for help. I have the greatest admiration for the people that work for Bronson Methodist but Sue is absolutely a shining star in your organization. Oh yes Sue, thanks for asking me one last question before my surgery. You were so right I had previously made the wrong decision but you knew what to ask me and I will forever be thankful it was you instead of anyone else. You are my DAISY.