... Sue is a nurse in the HF Clinic who provides excellent care. What stands out however is the compassion and giving spirit she provides to the patients and families. It is something that you feel the minute you meet Sue. The patients in the HF Clinic have a chronic illness and often many comorbidities. They are very sick and the frequent visits to the clinic help to assess and monitor their status and change the treatment plan as needed. Part of the assessment process is to evaluate the patient and family's acceptance and understanding of the disease. She has been instrumental in how she is able to help the patients and families cope and deal with such a difficult illness.
It is the little things that Sue does that many of the patients and families have told me about that made such a difference. She frequently visits them if they are admitted to the hospital and gives them a little beany baby to cheer them up. She sends beautiful sympathy cards from the clinic when a patient has passed away. A family member recently told me that the card meant so much to her and she put it on her refrigerator to remind her how kind and compassionate everyone was to her Dad. I know that Sue has gone to patient's homes to drop off an important prescription or something that they left in the clinic.
I recently saw Sue with a patient's 6-year old son. She let him pick out a beany baby for himself and he was so happy! I know that meant a lot to the patient.
We are so fortunate to have such a remarkable nurse in the HF Clinic!