Veronica was nominated by the mother of an 8-year-old child who had fallen and broken his arm at school. She was described as calm, helpful, and interactive with the child helping to calm his fears. She went to radiology with the child and stayed with him until the x-ray was done and other team members took up the slack with her other patients while she was off the unit. The mother ended the nomination by saying she was glad Veronica was on their team