Over recent months, I have had the pleasure of witnessing the incredibly high standard of individualized, patient-centered, holistic care that Alicia consistently provides. Not only has Alicia listened to the patient I know, who is a vulnerable 89-year-old lady who at times has expressed very strong views about what she wants, but she has always found a way to act on her wishes in order to achieve the best outcome. While also ensuring that Alicia has coordinated and, at times, led several other professionals in order to achieve and maintain a coordinated approach and improve communication between everyone, even when those professionals have not always made this task an easy one. I honestly believe that without Alicia, her patient would have died, and in my role as an informal carer, I am not sure I could have coped without her kindness and professional input.

Alicia is always available to support her patients as well as friends and carers, and makes a difference every day to so many people. She is very modest and yet clearly has a tremendous amount of professional knowledge, but is able to use this in a quite extraordinary way when she communicates with patients.

Alicia is undoubtedly a credit to her profession and employer.