Abby M Lentz-Krengel
November 2024
Abby M
Lentz-Krengel
,
LPN
Family Medicine
Mayo Clinic Health System- Southwest Minnesota
Mankato
,
MN
United States

 

 

 

Abby contacted the patient's emergency contact and also called the police to perform a welfare check.
Abby is an exceptional nurse. She is caring and compassionate to all of her patients, many of whom she has worked with for over a decade! She is a trusted voice to all of her patients. Abby knows her patients so well and knows what is unusual for them.​

Abby had a patient call her in the middle of a mental health crisis. Abby spent time on the phone with this patient to work through the crisis. Abby was very calm and understanding of this patient's situation. Abby was able to get this patient scheduled with her provider that day to discuss her mental health. However, the patient did not show up for their appointment. Abby went above and beyond and attempted to reach out to the patient because she knew this was not like the patient. Abby contacted the patient's emergency contact and also called the police to perform a welfare check. Abby received a follow-up from the patient's emergency contact that the patient, unfortunately, was in a serious situation when the police went to her home. The emergency contact was very grateful that Abby had called a welfare check! Abby did not end it there. She called the emergency contact the next morning to check in and see if any further support was needed. Abby truly cares for her patients and their loved ones. She is a true example of a caring, above-and-beyond nurse!