Acute Care Float Pool Memorial Unit Base UMass Memorial Medical Center
October 2025
Acute Care Float Pool Memorial Unit Base
UMass Memorial Medical Center
Acute Care Float Pool
UMass Memorial Medical Center
Worcester
,
MA
United States
Eileen Henrickson, RN
Hani Younis, RN
Karen Soper, RN
Samantha Nguyen, RN
Paola Marble-Doyle, RN
Lesley Gorski
Shannon Barry
Gabrielle Fitzgerald
Hani Younis, RN
Karen Soper, RN
Samantha Nguyen, RN
Paola Marble-Doyle, RN
Lesley Gorski
Shannon Barry
Gabrielle Fitzgerald
The Acute Care Float Pool UBC RNs have come up with an inspiring and compassionate initiative called The TLC Club, aimed at enhancing the quality of life for long-term patients in their care. Recognizing the unique challenges these patients face, the Float Pool Unit-Based Council proposes dedicating a regular, standing block of time during their UBC meetings to provide Tender Loving Care (TLC) to patients who could benefit from extra attention and support.
The core of this project is simple but powerful: identifying long-term patients who would benefit from small but meaningful acts, such as taking them outside for a walk or lunch, or providing assistance with showers. These activities are intended not only to improve patients' physical well-being but also to boost morale and provide a human connection during their hospital stay.
The TLC Club embodies the spirit of empathy, teamwork, and patient-centered care, all of which are at the heart of nursing. By dedicating time and energy to enhance patient experience beyond routine medical treatment, the Float Pool RNs are demonstrating exceptional dedication and creativity in delivering holistic care.
This project promises to make a tangible difference in the lives of long-term patients, making this team a deserving candidate for the Team Daisy award.
If the Acute Care Float Pool UBC RNs had not taken the initiative to create The TLC Club, many long-term patients might continue to experience isolation, boredom, and decreased morale during their hospital stay. Without this dedicated focus on providing compassionate, personalized care beyond medical treatment, these patients could miss out on opportunities for meaningful human connection and activities that promote their well-being.
The absence of this program would mean fewer chances for patients to enjoy simple pleasures like walks outside or shared meals, which can significantly improve their mental and emotional health. Additionally, without this team's coordination and enthusiasm, it's less likely that staff would have a structured way to identify and support these patients consistently.
The core of this project is simple but powerful: identifying long-term patients who would benefit from small but meaningful acts, such as taking them outside for a walk or lunch, or providing assistance with showers. These activities are intended not only to improve patients' physical well-being but also to boost morale and provide a human connection during their hospital stay.
The TLC Club embodies the spirit of empathy, teamwork, and patient-centered care, all of which are at the heart of nursing. By dedicating time and energy to enhance patient experience beyond routine medical treatment, the Float Pool RNs are demonstrating exceptional dedication and creativity in delivering holistic care.
This project promises to make a tangible difference in the lives of long-term patients, making this team a deserving candidate for the Team Daisy award.
If the Acute Care Float Pool UBC RNs had not taken the initiative to create The TLC Club, many long-term patients might continue to experience isolation, boredom, and decreased morale during their hospital stay. Without this dedicated focus on providing compassionate, personalized care beyond medical treatment, these patients could miss out on opportunities for meaningful human connection and activities that promote their well-being.
The absence of this program would mean fewer chances for patients to enjoy simple pleasures like walks outside or shared meals, which can significantly improve their mental and emotional health. Additionally, without this team's coordination and enthusiasm, it's less likely that staff would have a structured way to identify and support these patients consistently.