I wanted to thank your staff for making an emotionally challenging time into a "pleasant" experience. My wife and I want to acknowledge Adrienne for her amazing ability to connect and diffuse a very emotionally charged event. We have had a number of visits to the OR for one reason or another over the years and I will tell you the experience we had with Adrienne was the best ever. My wife was admitted for cancer surgery and was quite emotional and scared. Adrienne met us as we entered the pre-op and took us to our room. She was not only professional and thorough but incredibly empathetic while showing a sincere desire to immediately connect as she calmed my wife. Her kind words and sense of humor were very helpful and welcomed. When the OR nurse came to take her to surgery, Adrienne requested a few minutes alone with us and shared some encouraging words, assuring us all was well and we were in good hands. Wow! What a simple but powerful moment before a major surgery/life event. That was pleasantly unexpected. Early in the evening, she made a surprise call to my wife's room to check on her. That was impressive. I can't tell you how much that meant to my wife and me at a critical time with us. Thank you, Adrienne, you are impacting patient lives and making a difference.