Hannah Godfrey, Lori Hamilton, Teneshia Sinclair-Moore, Maggie Dunn, Sharon Wright, Ralph Wilson, Andrea Webb, George Sannoh
June 2021
Ah
Endoscopy
Atrium Health Mercy
Charlotte
,
NC
United States
Hannah Godfrey, BSN, RN, CMSRN
Amy Fisher, RN
Lisa Reed, BSN, RN
Sharon Wright, BSN, RN, BCRN
Lori Hamilton, RN
Andrea Caravaca, RN
Amy Fisher, RN
Lisa Reed, BSN, RN
Sharon Wright, BSN, RN, BCRN
Lori Hamilton, RN
Andrea Caravaca, RN
I was really scared of this procedure. The way that you and all these people made me feel so safe and so supported means the world to me. I'll never be able to thank you all enough.
The bedside nurses and GI technicians at Mercy's endoscopy department demonstrate a high level of care with each patient interaction that they have. Recently, this department was tasked with adopting specific cardiac procedures into its workflow. Being a small unit, the nurses came together seamlessly to pinpoint cardiac learning/education needs within themselves, identify new equipment and supplies needed within the department to complete the procedures, and they established interdisciplinary relationships with cardiology, echo lab, and anesthesia to describe the safest, most cohesive plan of care for these patients. The endoscopy nurses were able to adapt quickly to the new cardiac patient population and procedures while maintaining the supportive work culture that they are known for.
One event that speaks specifically to the extraordinary care that this team provides their patient centers around Mr. J. He was a patient that came to Mercy endoscopy for a cardiac procedure, and I was quite touched by how he described his experience while in our care. He was understandably nervous about his procedure, as most patients are when they come into the hospital. Recognizing and responding to how a patient is feeling is an innate ability for most nurses, and this is exactly what the endoscopy nurses did for Mr. J. From reassuring him through every step of the admitting, procedure, and recovery process, to including his family in both his pre-and post-procedure education, all the while ensuring that his questions and concerns were answered to his satisfaction. By doing this, the team was able to alleviate his fears and allow him to take comfort in knowing that his safety was our top priority. Once his procedure was over and he was in the recovery area, Mr. J spoke highly of the level of excellent care that he received and made sure to thank every teammate that was involved in his case. What meant the most to me was when he grabbed my hand and said, "You know, as silly as it sounds, I was really scared of this procedure. The way that you and all these people made me feel so safe and so supported means the world to me. I'll never be able to thank you all enough."
This is just one of the many patients that comment on the high level of care they receive while in our department. This past year has been exceptionally tough for every person in healthcare, and we have overcome more than we probably ever thought possible. When I hear patients like Mr. J telling me how grateful they are for what we provide them, it makes the day that much more fulfilling and really goes to show how easily we can impact a patient's life for the better by doing our job with extra attention to each patient's emotional needs.
The nurses at Mercy endoscopy (Hannah, Amy, Lisa, Sharon, Pheonix, and Andrea) that perform these cardiac procedures have gone out of their way to not only learn how to care for this new patient population but to make sure they have a positive impact on the patients’ outcome and gain their trust by demonstrating a safe, high level of care each time. The nurses support each other and embrace new obstacles as a team, they work hard to make sure no teammate feels as though they are on their own. Working with such an inclusive, effective team of nurses, allows us to take satisfaction in the work that we do while always identifying ways to do better for our patients.
One event that speaks specifically to the extraordinary care that this team provides their patient centers around Mr. J. He was a patient that came to Mercy endoscopy for a cardiac procedure, and I was quite touched by how he described his experience while in our care. He was understandably nervous about his procedure, as most patients are when they come into the hospital. Recognizing and responding to how a patient is feeling is an innate ability for most nurses, and this is exactly what the endoscopy nurses did for Mr. J. From reassuring him through every step of the admitting, procedure, and recovery process, to including his family in both his pre-and post-procedure education, all the while ensuring that his questions and concerns were answered to his satisfaction. By doing this, the team was able to alleviate his fears and allow him to take comfort in knowing that his safety was our top priority. Once his procedure was over and he was in the recovery area, Mr. J spoke highly of the level of excellent care that he received and made sure to thank every teammate that was involved in his case. What meant the most to me was when he grabbed my hand and said, "You know, as silly as it sounds, I was really scared of this procedure. The way that you and all these people made me feel so safe and so supported means the world to me. I'll never be able to thank you all enough."
This is just one of the many patients that comment on the high level of care they receive while in our department. This past year has been exceptionally tough for every person in healthcare, and we have overcome more than we probably ever thought possible. When I hear patients like Mr. J telling me how grateful they are for what we provide them, it makes the day that much more fulfilling and really goes to show how easily we can impact a patient's life for the better by doing our job with extra attention to each patient's emotional needs.
The nurses at Mercy endoscopy (Hannah, Amy, Lisa, Sharon, Pheonix, and Andrea) that perform these cardiac procedures have gone out of their way to not only learn how to care for this new patient population but to make sure they have a positive impact on the patients’ outcome and gain their trust by demonstrating a safe, high level of care each time. The nurses support each other and embrace new obstacles as a team, they work hard to make sure no teammate feels as though they are on their own. Working with such an inclusive, effective team of nurses, allows us to take satisfaction in the work that we do while always identifying ways to do better for our patients.