We had an inpatient coming to the cath lab for a left heart catheterization during the COVID-19 crisis when visitors were not allowed. The patient was emotional about having the procedure without being able to see her family. She kept talking about how much she wanted her husband to be able to come to visit and wanted him to bring her some Dunkin' Donuts coffee.
The patient said she drank Dunkin' Donuts every day and was having withdrawals and wished more than anything she could have some Dunkin' Donuts and see her husband. Since there was nothing we could do about allowing a visitor at this time, Alexis decided she wanted to try and cheer this woman up and at least get her one of the things she really wanted, so she ordered the woman her favorite drink from Dunkin' Donuts to have when she got finished with the procedure.
The patient was so happy and grateful Alexis ordered from Door Dash with her own money and it was delivered to the hospital. Alexis knew how difficult this time was for this elderly woman- being scared and alone in the hospital without her coffee so she comforted her and brightened her day. It was wonderful to see such thoughtfulness and selflessness from Alexis. It's the little acts of kindness that really make a difference and I think Alexis went above and beyond to show this patient kindness and let her know she's not alone.