My husband had trouble urinating after surgery and had to be catheterized. We told Alice that with my husband's urinary problems, we wished we could find a doctor who takes his time. She was compassionate and the next day called to check on him. Alice also gave us the new urologist's phone number. She said that he was in surgery that day, but he stated that he would like to try to help my husband. Thank you, Alice, for your extra mile!