Alo has gone above and beyond here recently in the PACU on several occasions that I have witnessed. 

The first was when a patient left their cane behind after having a procedure done here.  After the patient was discharged, we noticed the cane and called the patient to see if he could return to pick it up. The patient was already several hours away.  The patient asked if we could mail it to him, and instead, we suggested that maybe his local family member could get it for him. This was where the patient had stayed the night before the procedure here.  We reached out to him for assistance with the patient’s permission. The family member was unable to come back for the cane, so Alo offered to deliver it to his house. 

The next instance was a patient waiting for her husband to pick her up after surgery, and the husband got lost. The husband called us and sounded desperate for help on the phone. He did not know his way around the city and he kept making wrong turns, taking him further away from our building. We had this man on the phone for almost an hour, and Alo spoke to him on speakerphone while using his cellphone Map application to help navigate the man to us. The patient told us that her husband does not know how to use the direction features on the phone and that he gets lost easily. Alo had extreme patience and a calm voice to help this frazzled family member arrive back here to pick up the patient. The patient was very grateful for this assistance and thanked us profusely as she left. 

Alo recently had two separate patients with post-op chest pain, requiring ambulance transfer to the Emergency Department. Alo was very calm, professional, and helpful to these patients and realized that one of these patient's family members had arrived here via Uber. Alo was able to ask the EMT responders if the family member could ride along in the ambulance, and they were able to accommodate this request. 

Alo has a very empathetic style of communicating with patients and their families. Alo has received fond comments in the patient experience surveys returned by our patients. Alo helps all of our patients have better experiences after surgery.

Alo is also one of the “closers” in the PACU. This can mean some late discharges due to surgery running late, patients having intractable pain and/or nausea, and ride pickup delays. Alo takes things in stride and shows up every day with a positive attitude. 

Alo is a true team player, always considering the best interests of our patients and the other staff. Please accept my sincere appreciation for this excellent nurse and my recommendation for a DAISY Award.

Note: This is Alo's 2nd DAISY Award!