September 2016 Honoree

amber austin, RN

  • Progressive Care Unit
  • Banner University Medical Center - Phoenix
  • Phoenix
    ,
    AZ
    ,
    United States
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Amber was my nurse only once during my admission. When I first met Amber she was my neighbor's nurse, but that didn't stop her from assisting me occasionally or checking how I was doing.
One day Amber noticed I wasn't doing very well emotionally and physically and in an effort to raise my spirits she made me a teddy bear out of hand towels (we named him Sammy). When asked why she made the bear for me, she responded "because you look like you're having a bad day and could use some cheering up". Well. She was absolutely correct and not only did she cheer me up, she made my whole day.
Amber has a wonderful bedside manner and a way of putting people at ease. With everything going on during my admission, she always kept me informed and if I had a question she couldn't answer she would always find someone who could. Amber is the epitome of an extraordinary nurse and deserving of the DAISY Award.

Thank you, Amber, for your exceptional compassion, advocacy, and dedication to your patients. You truly make a difference.

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