Amber Bailey
May 2022
Amber
Bailey
,
RN
Outpatient Therapy
Trinity Health of New England, Saint Mary's Hospital
Waterbury
,
CT
United States

 

 

 

She has tremendous patience and knowledge.

My 74yo mom has a serious eye issue and may lose her sight. It is very serious and moving quickly. So, our stress level is high, and the family is worried. I can’t even imagine all of the emotions my mom is feeling right now. Our only chance is to quickly do three days of steroid IVs. The first night was in the ER. My mom’s veins are very difficult to find, so getting an IV in is very difficult; after a couple of painful attempts… it worked. On day two, we went to the Infusion Center, which is where we met Amber. Amber is amazing. Her voice and presence are calming, and we needed that! My mom was nervous about getting another IV, but Amber was very confident she could do it. And in no time, the IV was in. My mom said, “I didn’t even feel it!” Amber took her time to answer every question (and there were many!) She has tremendous patience and knowledge. It was actually a pleasant experience (all things considered). When we asked about a compromised immune system and Covid risk, she provided us info on a new drug called Evusheld, which was worth discussing with the Primary Care Doctor. During both of our visits to the Infusion Center, Amber far exceeded our expectations. She is a fantastic nurse and very valuable. Thank You Amber!