My beloved father passed away in the COVID ICU. It was an extremely difficult time for our family, especially since we were not allowed to visit. My dad had a difficult time communicating with us because he was on a breathing machine. We would call and get information from his healthcare team.

On his last three days, he was able to have the same day shift nurse, which was helpful because she got to know his medical history and knew what care he needed. Nurse Amber was truly an angel. She was so sweet every time we called to check on him. She was beyond thorough with her explanation of his care and treatment plan. If we did not understand, she took the time to explain. I cannot imagine how stressful her job must be with caring for the sickest patients and being compassionate to all family members. She got to know my dad and would comfort him when he did not have anyone else. They became friends and got to know each other. I know how terrified my dad was to be there, it is a scary place. It is almost dehumanizing as everyone is walking around in the most protective gear and there are some caregivers who just look at you as another patient.

Amber was going to help us get an iPad so we could raise his spirits watching a KC Chiefs football game. Unfortunately, it did not happen. On that day he needed to be heavily sedated, but Amber was there by his side holding his hand and talking him through it. It means so much to us knowing that he had someone like Amber comforting him in his darkest hours.

Even though the truth hurts, Amber had a way of delivering the information to us in hope and peace, and she made my dad feel the same way. You could tell that she was truly sorry for the outcome and did all she could do for him. We could not imagine going through this experience with any other nurse. Her skills, knowledge, and love for her job are exceptional. I want to thank her and let her know how much she helped us and we will never forget her.