I entered the cardio-pulmonary rehab facility as a maintenance patient. Amy Garrett approached me with concern, asking, "May I take your blood pressure? You look a little pale" My blood pressure reading alarmed her enough that she asked if she might take me in a wheelchair to the ER. At first, I resisted, but Amy persisted in a kind, gentle and professional way, convincing me that I needed to be examined in the ER. She was right! From the ER, I was transferred to another facility where I received a pacemaker the next morning. Thank you, Amy! Your observation skills and convincing communication may have saved my life.