Andrea worked several back-to-back shifts over the last few nights and she went above and beyond to support a family during their stay. Andrea built a good relationship with the patient and parent. Seeing as the patient's birthday was just a few days away, Andrea coordinated a small celebration to grant the family some happiness during these hard times. Andrea went out of her way in between shifts to pick up birthday items and surprise the patient with some favorites like pop-its. She had the staff, including the doctors sing to the patient while she presented all the birthday items. Andrea knows how to connect with families and bring them hope and happiness during hospitalizations. She has been referred to in the past as the favorite and with good reason. She brings her A game and her smile no matter what. She is truly deserving of this recognition.