Recently our floor had a patient who had hemodialysis on Tuesday, Thursday, and Saturday. On Saturday, the phlebotomist was unable to obtain the ordered labs. Andrew took care of this need when the patient went to dialysis. Then there were emergent situations with the patient while in dialysis. Andrew was not only on top of things but reached out to physicians, communicated with the RN assigned to the patient, and kept following up on the situation.
Now you may say that this is part of his job, but he went way beyond this. He kept the patient several hours until stabilized, gave meds that the patient did not receive in the morning due to dialysis, then transported the patient back to the room by himself, all the while maintaining communication with the RN.
The following day (Sunday), Andrew came over to the unit and checked with the same RN to make sure the patient was ok. The RN told him that the lab was unable after a few attempts to obtain the labs again today. He immediately gathered the equipment and obtained the lab work through the dialysis fistula, before the RN could even ask for his help. Consequently, there were several critical lab results and if it wasn't for Andrew these values would have been delayed as well as treating them.
I was so impressed over his concern for this critically ill patient and how he even followed through on Sunday to help us without being asked. He is committed to patient safety, communication, and assisting his fellow RNs. To me, this is an extraordinary nurse. I can't thank him enough for not only being a team player but also for his true compassion and concern for a patient's safety.