Angel is a real asset due to her strong leadership skills in her department. Her demeanor/vibe/personality comes across as soft & steady, but you will not find a stronger patient advocate in this whole hospital. Patients and their families all know her by name and understand she is truly their healthcare partner. Angel wrote the book on how to follow up and truly follow through on problem-solving. She continues to provide support to patients even after hospital discharge. They trust her! They know she will be there for them. They even ask for her every time they are admitted. This nominee does not accept no for an answer-especially if it’s preventing her patients from getting what they need. She is frequently mentioned during leader rounds, Press Gainey surveys, and in follow-up calls. We are so fortunate to have Angel in our hospital! She makes our organization better, and stronger and we should all be proud to have her on our team!