I thought I'd go home after one night but ended up staying here for 3 (and counting). Each time Anna was here I was more relaxed and trusting because she is just so competent. That matters to me more than any other characteristic, but additionally, she is always patient, kind, encouraging, respectful, pleasant, and compassionate. The consummate professional. I learned Anna is training another nurse. The other nurse is also an A+ nurse. Anna must be the best mentor anyone could have.