Anne spoke with a young widow who called with concerns about symptoms post-surgery. The patient was understandably scared because a year earlier, her husband had passed away after having had surgery. Anne handled this situation with incredible compassion and patience. She patiently repeated the information to ensure the patient truly understood what was happening. Anne stayed on the phone until the patient was reassured and comfortable, treating her with empathy and respect. Her commitment to patient-centered care truly reflects the values of the nursing profession.