The family member was so grateful for the compassion and support Anne provided her through her husband's hospitalization. The patient's family member indicated that her husband passed in December and Anne was so wonderful through her hospitalization, hospice transition, and ultimate passing. This family member came to speak with me in person because she was so moved by the kindness and love shown by Anne. "Anne was so wonderful, she really meant a lot to me and she supported me through an incredibly difficult time. She really showed me her heart and she was just so so wonderful."