With a 21-year-old patient fighting a brain tumor with a poor prognosis, tension between the patient's parents reached a level that required security to be called in. After the confrontation between the parents, April calmly sat with the family and the young man and mediated, helping them to agree on a humane and patient-centered plan of care for his final days. In doing that, April helped to ensure that the patient's "last weeks and days are as happy as possible and that his family will be able to look back on this time without paralyzing regret or animosity." Truly a gift from the heart from a caring professional.