April started with Cerner CommWx Consulting in May of 2016 and moved to the CommunityWorks Operation side Dec 2017. She has been a nurse for 17 years and worked on Telemetry units, Cardiothoracic stepdown units, pre, and post Cardiac procedure areas as well as Ambulatory and office management. She has worked in cardiac research for a while and also did hospital rounding with Cardiologists and supported Residency programs. She is still currently working PRN on some weekends.
On the Consulting side, she worked with 4 clients beginning the conversion where she assisted with workflows and testing. She has also supported many other individual client events for many of our CommunityWorks clients. Since being in operations, April supports the CommunityWorks global change process and decision making for those global change requests from the clinical viewpoint. She brings invaluable knowledge as to why clinically or process-wise changes make sense or do not make sense.
She has developed a client workshop for change management and governance which in the CommunityWorks domain, is extremely important for clients to not only have local change management but also to participate in and understand global changes. I have been fortunate to be on-site with her when she has presented this Governance Workshop. She does an amazing job using real examples to help the clients understand the importance of having a Governance Structure.
She leads many of our projects for new and/or improved content. Currently, she's helping to coordinate and lead education on the Opioid Tool Kit for our 200+ CommunityWorks clients. She's also helping to lead and coordinate the global changes and new content needed for our clients to be able to attest for Leap Frog which I'm working very closely with her on this project both internally and with our clients. She is helping to coordinate between our Knowledge Leads, CREs and client partners as well as our Prod Experience Team who owns the build of the changes.
She leads three ongoing client groups (Provider Advisory Council, Client Advisory Council, Nurse Leadership Council) and supports our internal organization meetings such as the global change review meetings on Mondays. She also now owns the CommunityWorks Clinical Informatics Bootcamp and the CommunityWorks Summit Nursing Collaboration group. With these groups, she helps find topics and speakers to discuss the topics (both Internal and External speakers).
April is incredibly passionate about our clients' success, which is exemplified in how she brings associates together for a greater clinical experience for the over 170 live clients in the CommunityWorks model. April has led multiple value-added initiatives including advocating for CommunityWorks clients to be among the first to leverage the Cerner Opioid Toolkit in 2018. April travels generally once per month to visit a different client to either educate or transfer knowledge which can enable greater client success with our operational model. April routinely and consistently keeps her finger on the pulse of broader industry certifications and standards and she advocates prioritization for our internal resources to deploy to enable greater client success. April is so effective in her role and advocacy for our clients' experience our struggle is keeping her plate clear from other initiatives because associates understand if April is involved progress will be made.
We are looking to advance creating a greater culture of patient safety within our organization, something April is personally very passionate about, which also aligns with Cerner's broader initiative. April believes and routinely discusses that patient safety is core to Cerner's mission which I couldn't agree more.
To accomplish April's role, she routinely engages with teams internally to CommunityWorks as well as externally to broader Cerner in order to accomplish any particular initiative going on at any given point, such as the Opioid initiative which started last year as well as preparing our environments for Leapfrog certification this year. It's very easy to see when engaging April that the primary driver for how she begins is with the patient and Cerner's mission to improve care in mind.