barbara hancher, NHA, BSN, RN

... Barb was asked to fill-in as the Inpatient Nurse Manager after the position was unexpectedly vacated. Despite a lack of time to prepare, Barb stepped up to fill the role. The nursing staff's morale was poor at the time, but Barb quickly earned our respect. She was firm, but fair. She listened to our concerns and asked for suggestions on improvements could be made. She quickly addressed problems, frequently implementing the staff member's suggestions and giving them credit for the ideas. Her laugh is infectious & is heard frequently on the division. When a problem is identified, she addresses it head-on. She stands up for her staff and makes us feel like a valued part of the team.