She does it all... Patients call her by name, look forward to seeing her, enjoy sharing stories of their lives, and feel supported by her interest and care. She goes the extra mile for every patient, she believes in personalized service, she is calm and assertive, helpful, detail-oriented but you never feel rushed around her. She gently reminds you of a need for a patient prescription. She is a role model in our department for thoughtfulness and accuracy. She has been a loyal employee of the Polyclinic for 20 years, putting forward the mission of the clinic every day.