Phone triage is a challenging place to work. Betty stands out as evaluating patients accurately, figuring out issues, and proactively assisting all patients. An excellent communicator – Betty prioritizes the urgency of patient concerns and keeps the patients and staff well informed. She is the MODEL of the care, congeniality, and attention to care that a phone nurse requires. Many patients over the years have asked that Betty be commended for her kindness, compassion, and empathy.