Brandy exemplifies compassionate patient care. She always smiles and delves deep into very complex health conditions, allowing her to help plan patient care and remove barriers during stressful surgical admissions. The ability to asses a patient effectively over the phone is a gift and plays a crucial part in the care patients receive at the hospital.
When Brandy is completing the preadmission screening on the phone, if she picks up the slightest hesitation in answering questions, a sigh, ruffling of papers or anxiety, she is able to make a complete stranger feel comfortable, safe, and loved. Brandy shares the information she receives through the preadmission process and shares it with the healthcare team so the patients have the safest and best patient care experience possible.