My daughter was brought in, in the worst pain of her life. She was extremely sick and needed emergency surgery, resulting in an ileostomy bag. She was recently diagnosed with Crohn's and ended up with an infection in her stomach. She ended up in the ICU for five days and then was transferred to the 7th floor. Brian was amazing and took such good care of her. He explained everything to her and helped her come to terms with and understand all she had been through and will continue to go through. He understood that this was a lot for anyone, let alone an 18-year-old girl, to process and understand, and he was willing to help and explain things repeatedly. He made us feel better in the worst situation of our entire lives. He was the calm we needed when we felt we were losing control of everything. We can only hope that there are more people out there like Brian, helping to make people feel at ease in the worst situations.