I went to the ER on a Friday night during the Covid peak. Brooke Floyd was my nurse. She made me feel so comfortable with everything that was going on. She answered all of my questions and was very kind. Although the ER was very busy, Brooke made me feel as if I was her only patient. She met all of my needs and alleviated my anxiety. She is an absolute gem! She made sure that I was comfortable and explained everything that was going on with my treatment. I couldn’t have asked for a friendlier and nicer nurse, even at 11:00 at night! Brooke is the very definition of professional nursing. Poised and calm. Kind and reassuring. I am very thankful to have been cared for by Brooke. I feel Brooke deserves recognition for an exceptional job well done. She has a calling to be a nurse and that shows in her demeanor, attitude and actions. I know that she genuinely cared for me and wanted to help me. This alleviated my fear and allowed me to focus on my plan of care. I thank her from the bottom of my heart and will never forget her kindness.