Bryan Negapatan provided exceptional service during a challenging situation. After discharge, crucial lab results went missing, and when they contacted the Emergency Department, Bryan answered the call and promptly resolved the issue. He went beyond expectations by personally retrieving the lab results, ensuring they were verified and sent to the patient. Bryan's dedication, empathy, and efficiency made a significant impact during this stressful period. His commitment to patient care and customer service exemplifies the values upheld by AHMC. The patient expresses hope that Bryan's exemplary service is recognized within the institution and extends heartfelt appreciation to him for going the extra mile during such a difficult time.